All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order is shipped, you will receive a confirmation email with tracking information.

Delivery typically takes 7–15 business days, depending on your location and local customs processing time.

Shipping is free for orders over $59.99.

For orders under $59.99, a $12.99 flat rate applies.

We work with trusted logistics partners including USPS, UPS, FedEx, DHL, and regional delivery services to ensure safe and reliable shipping.

You may return items within 30 days of delivery for a refund or exchange, provided the items are unused and in their original packaging.

Please contact our customer service team at help@snusl.com with your order number and reason for return.
Our team will guide you through the return process.

No, shipping fees are non-refundable unless the return is due to a product defect or shipping error.

Once your return is received and approved, refunds are processed within 7 business days to the original payment method.

Yes, you can cancel or modify your order within 24 hours after placing it.

After this period, the order may already be processed and cannot be changed.

Please contact us immediately at help@snusl.com with photos or videos of the issue.
We will arrange a replacement or refund as quickly as possible.

Once your order is shipped, you’ll receive a tracking number via email.
You can also track your package directly on our website’s tracking page.

If your package does not arrive within the estimated delivery time, please contact our support team.
We will work with the carrier to locate or replace your order as soon as possible.