At Snusl, we take pride in providing high-quality fishing gear — including spinning reels, baitcasting reels, fishing jigs, hard baits, metal lures, and pencil lures.
Your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help you with a fair and transparent return, exchange, or refund process.
1. Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return:
-
The product must be unused, unworn, and in its original packaging.
-
All accessories, manuals, and tags must be included.
-
A valid order number or proof of purchase is required.
Please note:
-
Returns without prior approval will not be accepted.
-
Shipping fees are non-refundable unless the return is due to our mistake (such as a damaged or incorrect item).
2. How to Request a Return or Exchange
-
Contact us at help@snusl.com within 30 days of receiving your order.
-
Include your order number, reason for return or exchange, and clear photos if the product is defective or damaged.
-
Once your request is approved, we will provide the return shipping address and instructions.
3. Return Shipping Costs
-
If the return is due to our error (wrong item, damaged, or defective product), Snusl will cover the return shipping cost.
-
For returns due to personal reasons (change of mind, wrong size, preference, etc.), the customer is responsible for return shipping.
-
Original shipping fees are not refundable under any circumstances.
4. Exchanges
We accept exchanges for alternative items or replacements, subject to availability.
Please contact us first to confirm eligibility before returning any product.
Exchanges are processed after the returned item is received and inspected.
5. Refund Policy
Once your return is received and inspected, we will notify you via email regarding the status of your refund.
If approved:
-
Your refund will be issued to your original payment method within 7 business days.
-
You will receive a confirmation email once your refund has been processed.
-
Shipping fees are non-refundable unless the product was damaged or shipped in error.
If you haven’t received your refund after 7 business days, please check with your bank or credit card provider, as processing times may vary.
If you still need assistance, contact us at help@snusl.com.
6. Non-Returnable Items
We cannot accept returns or exchanges for:
-
Used or damaged products not caused by shipping
-
Products missing parts or original packaging
-
Gift cards or promotional items
7. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at help@snusl.com with photos of the issue.
We will arrange a replacement or full refund at no additional cost.
8. Cancellations
Orders may be canceled within 24 hours of purchase at no charge.
Once shipped, orders cannot be canceled, but you may initiate a return once received.
9. Contact Us
If you have any questions about our return, exchange, or refund process, please contact us:
Store Name: Snusl
Email: help@snusl.com
Phone: +1 (650) 437-5797
Address: 2637 Newberry St, Williamsport, PA 17701-4159, United States
Hours: Monday – Friday: 9 AM – 5 PM
Saturday – Sunday: Closed